Our Careline Service offers any vulnerable person help and security at the touch of a button connected to your phone line. We provide a 24 hour, 365 days a year emergency service, enabling you to live as independently as possible within your own home.
Why have a Community Careline?
What is Careline ?
Who can apply for a Careline?
What do I need to have the Careline installed?
What does it cost?
How do I join?
Will my calls be recorded?
Why have a Community Careline?
Most of our customers say their Careline has given them and their relatives:
- Peace of mind
- A feeling of greater security
- Reduced feelings of isolation
What is Careline ?
We'll provide you with a Careline Alarm and pendant which you can wear around your neck or clip onto your clothing. When you press the pendant, it automatically dials the Careline Reporting Centre via your telephone.
Your personal details are held confidentially on our secure Careline database. You can talk to us from anywhere in your home without using the phone handset, and let us know what assistance you need.
Our caring and professional staff will then offer assistance, or phone a 'keyholder' (friend, neighbour or relative), who has a spare set of your front door keys.
Who can apply for a Careline?
Anyone can apply for Careline (older people, people with a disability, victims of harassment, domestic violence and bogus callers, or maybe you have a debilitating illness such as HIV, Parkinson's disease, or cancer). A Careline gives an added sense of security to anyone who feels vulnerable.
What do I need to have the Careline installed?
All you need is:
- A modern telephone socket.
- A modern electrical socket within 6 feet of your telephone socket. (Preferably on the same wall, for Health and Safety reasons we are not allowed to trail wires across hallways.
- Front door keys which will need to be supplied to your keyholders.
If any of the above is a problem, don't worry! We are here to help you, together with social workers, health workers, friends and relatives. Just let us know how we can help.
What does it cost?
There is a small charge for the service of £4.91 + VAT a month We can arrange for this to be paid through your bank by means of a Direct Debit .
If you would like an alarm, but are concerned about the cost, give us a ring on 01895 250380 which will take you through to the Control Centre where a Careline Officer will be happy to advise you.
How do I join?
That's the easy bit! you can fill in our online application form, email or phone us and we will contact you to discuss it further or, we will take your details and arrange an appointment to give you a free, no obligation demonstration in your own home.
Will my calls be recorded?
All calls to the Careline Control Centre are recorded. This enables us to monitor the quality of our service and assist in dealing with queries which may arise.
