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Services
Anti-social behaviour
What is Antisocial Behaviour?
Anti Social Behaviour Policy
What is Domestic Violence?
What is Harassment?
Harassment Policy
Hillingdon Homes Harassment Incident Reporting Strategy
How to report Anti-social behaviour
Hillingdon Community Mediation
Demoted Tenancy
Disability And Vulnerability And Issues Involving Anti-Social Behaviour
Our Annual Review of Antisocial Behaviour Policy and Procedure.
ASB Newsletters
Anti-Social Behaviour update - November 2006
Anti-Social Behaviour update - October 2006
Fun Day 16th September 2006
Anti-Social Behaviour update - August 2006
Anti-Social Behaviour update - July 2006
Anti-Social Behaviour update - May 2006
Anti-Social Behaviour update - May 2006
Anti-Social Behaviour update - April 2006
Anti-Social Behaviour update - March 2006
Anti-Social Behaviour update - February 2006
Anti-Social Behaviour update - January 2006
Anti-Social Behaviour update - December 2006
Anti-Social Behaviour update - January 2007
Anti-Social Behaviour update - March 2007
Anti-Social Behaviour update - April 2007
Anti-Social Behaviour update - May 2007
Anti-Social Behaviour update - June 2007
Anti-Social Behaviour update - July 2007
Anti-Social Behaviour update - August 2007
Graffiti Tags from Botwell Area
Graffiti Tags from Charville Area
Graffiti Tags from Ruislip Manor Area
Anti-Social Behaviour update - September 2007
Anti-Social Behaviour Update - November 2007
Anti-Social Behaviour Update - December 2007
Anti-Social Behaviour Update - January 2008
Anti-Social Behaviour Update - May 2008
Anti-Social Behaviour update - June 2008
Anti-Social Behaviour update - July 2008
Hillingdon Homes signs up to Respect
Hillingdon Homes Community Recognition Panel
Careline
Hillingdon Careline
Careline - Frequently Asked Questions
Keep independent with a pendant!
Caretaking & Estates Services
Caretaking and Ground Maintenance
For Council Properties in the Hayes area
For Council Properties in the Ruislip area
For Council Properties in the Uxbridge and Cowley area
For Council Properties in the Yiewsley area
Your Estate
Fly tipping and dumped rubbish
Graffiti
Nuisance/Abandoned Vehicles
Estate Champions
Hillingdon Homes commitments to its Estate Champions
Estate inspections
Estate Service Standards
Overview
Estate Inspections
Caretaking (cleaning) Schedules
Improving Local Environmental Quality
General Estate Cleanliness Standards - Definitions
General Estate Cleanliness Standards
1.1 Litter and Refuse Standards
1.2 Detritus Standards
1.3 Graffiti Standards
1.4 Fly Posting Standards
1.5 Fly-Tipping (Dumped Rubbish) Standards
1.6 Nuisance (Abandoned) Vehicles Standards
Caretaking and Cleaning - Visual Standards
2.1 Internal landings carpeted surfaces standard
2.2 Internal landings vinyl surfaces standard
2.3 Internal Staircases, landings and entrances standards
2.4 Refuse Chutes Standards
2.5 Refuse Hopper Standards
2.6 Internal Painted Surfaces Standards
2.7 Door and glass/Perspex panels standards
2.8 Pram Shed Areas Standards
2.9 Internal Lighting Fixtures and Fittings Standards
2.10 Hand Rails Standards
2.11 Refuse Bins and Chambers Standards
2.12 Refuse Room Lighting Standards
2.13 Lifts (internals) Standards
2.14 Lift Door and Internal Panels Standards
2.15 Lift Door Runners Standards
2.16 Estate External Signs Standards
2.17 Estate Car Parking Areas and Bays Standards
2.18 Garage Areas Standards
2.19 Play Areas Standards
2.20 Grassed and Open Space Areas Standards
2.21 Estate Walkways Standards
2.22 Gulleys Standards
2.23 External Stairs Standards
2.24 External Drains Standards
Estate and Communal Area Maintenance - Visual Standards
3.1 Estate Road Furniture - Bollards
3.2 External Meter Cupboards
3.3 External Fabric Building Standards
3.4 General External Environment Maintenance - Failures
3.5 General External Environment Maintenance - Acceptable
3.6 Other - General environment standards
Targets for re-instatement and recovery
Estate Inspection Performance
Tree Management
Tree Policy
About Hillingdon and Hillingdon Homes
Tree Management on Council Housing Estates
Summary of Tree Policy
1. People and Trees
2. Why Trees
3. Tree Surveying
4. Budget Provision
5. Tree Work Contracting
6. Climate Change and New Trees
7. Property Damage and Trees
8. Tree Planting
9. Communications and Underground Services
10. Landmark Trees
11. Trees and Nature Conservation
12. Ivy and Mistletoe
13. Trees and Lightning
Consultation and Involvement
Tree Management - Individual tenant gardens
Tree works associated with Building maintenance
Tree works associated with Tenancy management
Service commitments
Tree Management and Performance Monitoring
Tree management performance indicators
Contacts
Streets Ahead! Programme
New Streets Ahead 2009
Community Involvement
Meeting dates 2010/11
Hillingdon Homes Senate
June 2009
July 2009
August 2009
November 2009
October 2009
September 2009
February 2010
March 2010
May 2010
Special Senate Meeting - May 2010
July 2010
Archive Information
Residents Quality Promise
Housing Consultative Forum
Local Community Housing Forum
Tenants Consultation Panel
Neighbourhood Inspectors
Better Neighbourhood Teams
Hayes
Boroughwide Associations
Multicultural Group
Disabled Tenants and Residents Group
Sheltered Housing Forum
Hillingdon Association of Council (Domestic) Leaseholders
New Training programme 2009/10
Model Constitution For Tenants And Residents Associations
APPENDIX A
APPENDIX B
APPENDIX C and APPENDIX D
Recognised Tenants and Residents Associations
Tenants And Residents Associations
SMILE! Tenants Newsletters
Setting up your own Tenants and Residents Association
Let's get things moving....
Tenant Services Authority Pilot
Friends of Hillingdon Homes
Leasehold Administration
Major works payments
Making a claim under the Buildings Insurance
Property Insurance
Frequently Asked Questions
Rights and obligations under the terms of the lease
Obtaining approval to carry out work to your flat
Ways to pay your service charges
Repair Service for Leaseholders
Home Ownership
Right to buy your council property
Cash Incentive Scheme
Independent Living Support Service
About Independent Living Support Service
April 2008 Users
May 2008 Users
June 2008 Users
July 2008 Users
August 2008 Users
September 2008 Users
October to December 2008 Users
October 2009
November 2009
December 2009
January 2010
February 2010
Areas of support we can provide
Standard of service you can expect
The referral process
What is a Risk Assessment
What does your Support Worker do?
Relationships with Service Users and Safeguarding Children
Confidentiality
Punctuality, Reliability and general Conduct
Identity Cards
Handling, Borrowing or Lending Service Users' Money and Gifts and Hospitalities
Wills
Taking Visitors to Service Users' Homes and Holding of Keys
Smoking and Medication
How do the ASB and Independent Living Support Service work together
Appendix 1
Appendix 2
Service User Involvement Strategy
Abuse or Neglect
Become involved
Customer Feedback
Do you want support from the Independent Living Support Service?
request for a discussion of needs
Where to find us
Rent Collection
How is my rent worked out?
How to pay your rent?
Pay your rent by direct debit
Direct Debit - Rents and leaseholders prize draw
Payment Cards
Pay your Careline charge by direct debit
If you have trouble paying the rent
If you get behind with the rent
Tenants Insurance Scheme
The National Fraud Initiative
Repairs
Repair Responsibilities
Tenant Repairing Responsibilities Exemption
Housing Repairs and Maintenance for Council Tenants and Leaseholders
Handy Person Service
Gas Safety
Gas Safety
Frequently Asked Questions and Answers
Age Concern Hillingdon
Quick Repair User Guides
Repairs Frequently Asked Questions and Answers
Emergency Repairs
Help Avoid Major Repairs
What If I Need A Quicker Than Usual Repair
Other Repairs Help
Complaints
Asbestos Policy and Management Plan
Policy Statement
Policy No. 1 to 3
Policy No. 4 to 6
Policy No. 7 to 9
Policy No. 10 to 12
Policy No. 13 to 15
Policy No. 16 to 18
Policy No. 19 to 21
Policy No. 22 to 24
Policy No. 25 to 27
Policy No. 28 to 30
Policy No.31 to 33
Policy No. 34 to 35
Background
Types and properties of asbestos
Legislation
The duty to manage asbestos
Policy application
Prohibition on the use of asbestos containing materials
The Asbestos Register
Background
Use of the register
Updating the register
Responsibilities
Informing Relevant Parties and Dealing with Queries
Informing tenants
Response to queries from tenants
Tenant's improvements
Informing leaseholders
Response to queries from leaseholders
Informing right to buy applicants
Response to queries from right to buy applicants
Informing freeholders
Response to queries from freeholders
Response to queries from third party purchasers
Informing people with management responsibility for the buildings
Informing councillors
Response to queries from councillors
Informing members of Parliament
Response to queries from members of Parliament
Consulting tenants' and residents' associations
Notification and advice to the emergency services
The media
Management and Removal of Asbestos Materials
Surveying the housing stock
Risk assessments
Options for action
Proposed action
Managing asbestos in place
Labelling asbestos materials
Inspections of asbestos materials
Removal of asbestos
Standards and procedures for working with asbestos materials
Informing contractors about asbestos when they are carrying out programmed works and day to day repairs
Programmed repairs or improvements
Term and other repair, maintenance and servicing contracts
Responsibility of Hillingdon Homes repairs service to staff and subcontractors
Management Processes
Management structure
Training, awareness and competence
Health surveillance
Retention of documents
Measuring performance
Monitoring and review of the policy and management plan
Tenants Repair it Yourself Project (TRY)
Repairs tenants found hard to manage
Running workshops
Advice leaflets
Finding a reliable contractor
Handyperson service
Project findings
Practice points
Contact details
Sheltered Housing
Sheltered Housing Schemes
Ascott Court
Barden Court
Barr Lodge
Child's Court
Cobden Close
Darrell Charles Court
Drayton Court
James Court
Langworth Drive
Mandela Court
Manor House
Michael Shersby House/ Hooper Drive Bungalows
Missouri Court
Roberts Close
Rylstone
Sibley Court
St Catherine Farm Court
The Buntings
The Gouldings
Walis House
Yiewsley Court
Frequently Asked Questions and Answers
CHOP Newsletters
Tenancy Management
Your Community Housing Team
Being offered a London Borough of Hillingdon Tenancy
Probationary Tenancies
Notice of Extension - Probationary Tenancy - Right to a Review
Making changes to the tenant or the names on the tenancy agreement
Taking over a tenancy after a tenant dies (succeeding)
Passing your tenancy to someone else (assignment)
If a tenant changes their name
Changing between sole and joint tenancies
Maintaining your garden
Mutual Exchanges
Mutual Exchange Procedure
Squatters
Unauthorised Occupants
Travellers site
Parking vehicles at your home
Compensation if a tenant has improved their home
Carrying out improvements to your home
Making a claim for damage against Hillingdon Homes
Information about moving because of major repairs or redevelopment
Payment for the loss of the use of your home
Internal decoration assistance for pensioners and tenants with a disability
Tenants Handbook
About us and Hillingdon Council
How does the council work?
How much power does the council have?
Different ways to provide services
Best Value
About Hillingdon Homes
Why was it set up?
Who runs Hillingdon Homes?
What difference does it make?
Data Protection Act 1998
Customer Care
Equality & Diversity
Access to our Services
Hillingdon Homes contact details and office opening hours
Your Tenancy
Probationary Tenancies
Secure Tenancies
Your rights
Your right to security of tenure
Your right to consultation
Your right to information
The right of succession
Joint tenancies and succession
Who decides who will succeed to the tenancy?
Your right to exchange your home
Your right to repair your home
Your right to compensation for improvements
Your right to buy your home
Your right to take in lodgers or sub-let a part of your home
Your right to manage
Your duties
Rent and other charges
Living in your home
Overcrowding
Looking after your home
Advertising
Unlawful and Illegal activity
Racial and other forms of harassment
Nuisance to neighbours
Are you a good neighbour?
Passing on your tenancy to someone else
Lodgers and sub-tenants
Parking vehicles
Repairs
Access
Improvements and alterations
Cleaning shared areas
Moving out
Our legal duties
Consultation and involvement
Receiving information
Being asked for your views
Attending Hillingdon Council and Hillingdon Homes' meetings
Attending Focus Groups
Surveys
Petitions
Tenant and resident associations
Resident quality promise agreements
Local community housing forums
Tenant management
Housing consultative forum (HCF)
Hillingdon Federation of Council Tenants and Residents Associations
Borough wide tenant participation compact
Rents and welfare benefits
How is my rent worked out?
What other charges do I have to pay?
Information about your rent account
Different ways to pay your rent and other charges
If you have trouble paying the rent
Welfare Benefits and Tax Credits
Where to claim
Where do I get more information?
If you get behind with the rent
Benefit Deductions
The Tenant Insurance Scheme
The National Fraud Initiative
Repairs and maintenance
The standard of service you can expect
Who does what?
Our responsibilities
Your responsibilities
Carrying out minor household tasks
Repairing and maintaining your own appliances, fittings and fixtures
Repairing and replacing components in your home
Pests in and around your home
Are there any exceptions?
What if I need a repair doing more quickly than usual?
Handyperson service
Help for tenants over 60
Other help
Buying your home?
Insurance
Reporting repairs to Hillingdon Homes
Appointments
Emergency repairs
Giving the right information
How long will it take?
Security
Drains built prior to 1936 drains and who to contact
Repair priorities
Emergency repairs
Urgent repairs
Routine repairs
Responding to heating breakdowns
Quick checks
The right to repair
Access
Moving furniture and carpets
Our contractors
How do we check repairs?
Neglect and vandalism
Asbestos
What is asbestos?
Why is asbestos a health hazard?
Recent research into asbestos in buildings
If asbestos has been found in my home, is there any risk to health?
If asbestos has been found in my home, what will Hillingdon Homes do about it?
What about asbestos that is to remain in place?
Gas safety
Plumbing and water supplies
If you want to improve your home
Obligations of tenants and lessees when installing appliances
Energy Efficiency
Affordable warmth
Dealing with condensation and mould growth
Services, safety and security
Gas safety
Electricity supply
Water supply
Fire precautions
Do's and Don'ts for fire safety
Home security
Distraction burglary
Estate Service Standards
Caretaking services
The service to your block
How to contact the caretaking service
Grounds maintenance
Moving
Moving within Hillingdon
Mutual exchanges
Cash incentive scheme
Moving outside of Hillingdon
Moving in
Moving out
Extra Help
Sheltered housing
Careline
Tenants Support Service
More advice
Relationship breakdown
Adaptations and Home Care
If the tenant dies
Having your say
How to make a complaint
The Local Government Ombudsman
Suggestions and compliments
Where to get more information
Other support available
Advice from Hillingdon Citizens Advice
Had an accident at work?
My first trip abroad, I need to apply for a passport?
Will my loan insurance cover me if I'm made redundant?
I don't qualify for free prescriptions, Is there another way of cutting down the costs?
I care for my elderly disabled mother, how do I fit this in with work?
I'm buying a secondhand car but don't know if I'm paying the right price?
Do you have difficulty paying for registered childcare?
Guidance for parents/ carers
Moving Homes
Room 2 Move
Under Occupation - Too much space
Overcrowding - Not enough space
Mutual Exchanges -swapping homes
Removal Company
Furniture Collection/supplies
Aged Person Bungalows
Working for Us
Working for Hillingdon Homes
Applying For a Job
Current Vacancies
Casual Careline Officer
Application Form
Programme Consultation Officer
Application Form
Construction Design and Management Coordinator
Application Form
Recruitment FAQ's
The Hillingdon Homes Board
Meet the Board
Julie Morley
Ghazi Derwish
Roger Elliott
Humaira Ali
John Morley (Chair)
Ian Hill
Charlotte Cook
Joe Burns
Peter Kemp
Andrew Retter
David Routledge MBE
Amit Tibrewala
Raymond Graham
Lynne Allen
Board Member Vacancies
Board Meetings
Previous Board Meetings
Committee Meetings
Operations Committee
Equalities and Human Resources Committee
Ethics and Standards Committee
Remuneration Committee
To find out more information
Planning for an emergency
Our Archived News Articles
October 2008 News
ASB roadshow rolls into Eastcote
September 2008 News
Celebration of World Mental Health Day 2008
Government consultation on the future of Housing Revenue finance. Why not have your say?
London Week of Peace 2008
July 2008 News
National Fraud Initiative
June 2008 News
Home visits
May 2008 News
The Locata Home Cross Borough Edition. Have your say!
February 2008 News
Calling All Singers, Dancers, Rappers, MC's and Producers!
January 2008 News
LAPN: London Area Procurement Network
Train to be a Mediator!
November 2007 News
New Tenancy Agreement and Conditions has been agreed
Available in other languages
September 2007 News
Careline experiencing difficulties
August 2007 News
Help us to identify taggers in the Borough
Train to be a Mediator!
June 2007 News
West London Lesbian, Gay, Bisexual and Transgender (LGBT) Information Directory
Review of the tenancy agreement and conditions
April 2007 News
Review of the Council's Tenancy Agreement (Have your say.......)
Fun Day 2007
Hillingdon Low Cost Home Ownership Day
March 2007 News
Residents Have Their Say
February 2007 News
How to do business with Hillingdon Homes
Tenants Repair it Yourself Project (TRY)
Fun Day Photos Now Ready!
Great Free Family Funday success
Hillingdon Homes addresses audience at Council conference
Many Happy Returns...
Our Services and the Snow!
Two's company for Hillingdon Homes at Construction Awards
We are changing how we listen to customers
Funday 12th September 2009
More photos
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Site map
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London Borough of Hillingdon
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